Terms and Conditions
1. Scope
These Terms and Conditions ("Terms") govern all contracts and services between the Client and Privacy Management Group Ltd, a company incorporated in the Republic of Cyprus with registration number Cyprus HE 147411, having its registered office at 61-63 Lord Byron Street, Level 5 & 6, 6023 Larnaca, Cyprus ("PMG"), with ICPAC registration no. E411
Within the wider Privacy Management Group corporate structure, PMG acts as the responsible entity for clients whose services are provided in or from Cyprus, including company formation, tax residency and Non-Dom planning, accounting and tax compliance, relocation, and office services delivered in the Republic of Cyprus.
Where a client instructs PMG in relation to services provided in another jurisdiction - for example the United Arab Emirates, Ireland, or a jurisdiction served through a cooperation partner - those services are provided under the terms and conditions, and by the entity, applicable in that jurisdiction, and PMG will identify the responsible entity to the Client before the relevant engagement begins.
PMG serves clients from various jurisdictions, economic areas, and nationalities. These Terms apply regardless of the Client's domicile or nationality, subject always to any mandatory rule of Cyprus or EU law that cannot be excluded or varied by agreement.
PMG provides its services exclusively to Clients who qualify as entrepreneurs, i.e. acting in the course of a trade, business, or profession. PMG does not knowingly contract with consumers acting for purposes outside their trade, business, or profession, and these Terms are drafted on a business-to-business (B2B) basis. If a Client nonetheless qualifies as a consumer under applicable Cyprus or EU law, the mandatory consumer-protection provisions of that law apply and take precedence over any conflicting clause in these Terms.
These Terms also govern all future business between PMG and the Client, unless otherwise expressly agreed; no fresh reference to them is required for subsequent assignments.
These Terms take effect and become binding on the Client from whichever of the following happens first: the Client signs an engagement letter, order confirmation, or offer referring to these Terms; the Client submits an instruction, onboarding form, or application requesting PMG's services; the Client makes a payment to PMG in connection with the services; or PMG begins work at the Client's request. Where the Client is not a natural person, the individual who gives instructions to PMG on the Client's behalf confirms, by doing so, that they are authorised to bind the Client to these Terms.
Unless PMG has expressly agreed otherwise in writing, PMG contracts with the individual who approaches PMG to request services in their own personal capacity, and does not act on behalf of an undisclosed third party. Where that individual instructs PMG to form or manage a company or other structure, the resulting company or structure becomes a party to these Terms in addition to, and not instead of, the individual, in accordance with Section 4.6.
2. Subject Matter and Description of Services
This contract covers PMG's provision of consulting, incorporation, tax and accounting, and administrative services in connection with Cyprus company formation and management, Cyprus tax residency (including the Non-Dom regime), relocation to Cyprus, and related office and postal services.
Where the engagement also involves another jurisdiction - for example a UAE, Irish, or other group entity, or an external cooperation partner - the Client agrees that the relevant component of the service may be carried out by that group company or partner, subject to the terms applicable to that jurisdiction. PMG will remain the Client's primary point of contact for the Cyprus-related elements of the engagement, but does not, by coordinating the overall mandate, assume responsibility for services that another group entity or partner provides under its own terms and its own regulatory responsibility, unless PMG has expressly agreed in writing to assume that responsibility.
The precise scope of services is set out in the relevant individual contract, signed offer, and/or service description. PMG does not guarantee any particular legal, tax, or administrative outcome unless it has expressly confirmed this in writing. In particular, PMG cannot guarantee the granting of a tax residency certificate, work or residence permit, or the opening of a bank account, as these decisions rest solely with the competent Cyprus authority or institution.
PMG may engage qualified employees, associates, or subcontractors to help perform the contract, and remains responsible for their proper supervision.
3. Client Obligations
The Client agrees to support PMG fully in carrying out the commissioned services, in particular by providing all necessary information, documents, declarations, and authorisations promptly, completely, and accurately, including for the purposes of PMG's Client Due Diligence and Know Your Customer obligations under the Cyprus Prevention and Suppression of Money Laundering and Terrorist Financing Law.
Proper delivery of the service depends on the Client's active cooperation. Any delay, extra work, or other disadvantage caused by late, incomplete, or incorrect cooperation is the Client's responsibility, and PMG may adjust deadlines or charge additional fees to reflect the extra work involved.
The Client must notify PMG of any change to its contact details, corporate structure, directors, shareholders, or beneficial owners without delay, and in any event within seven (7) working days, in writing or by email - this is necessary, among other things, so PMG can keep the Cyprus Registrar of Companies and the Cyprus beneficial ownership register up to date where PMG is responsible for these filings.
PMG will provide the Client with certain documents from time to time - including contracts, tax assessments, financial statements, or other declarations - which the Client must review promptly on receipt for accuracy and completeness. Any discrepancy or objection must be raised with PMG in writing within seven (7) working days; if PMG hears nothing within that period, the contents are treated as approved. This does not affect any right the Client has under mandatory law to challenge inaccurate information at a later date.
Where PMG provides electronic access credentials (for example, to a client portal), the Client must keep them confidential, protect them from third-party access, and update them regularly, and must notify PMG without delay of any suspected misuse.
Any registered office, business address, or mail-forwarding service PMG provides may be used only for its agreed contractual purpose. Misuse - in particular to misrepresent tax residence or economic substance in Cyprus, or to circumvent regulatory obligations - is prohibited and entitles PMG to terminate the contract for cause.
The Client remains responsible for meeting all legal, tax, and regulatory deadlines that apply to it, including in relation to Cyprus tax returns, the annual levy, beneficial ownership filings, and any visa or residence permit renewal. PMG accepts no liability for any omission, fine, default interest, or other disadvantage arising from the Client's lack of cooperation or delayed response, save where PMG was itself instructed and paid to meet that specific deadline and failed to do so through its own fault.
Where PMG is to make a payment to an authority or third party on the Client's behalf (for example, government fees, the annual company levy, or licence fees), the full amount must reach the account PMG specifies at least five (5) working days before the due date, unless a different period is agreed in writing. The Client bears all bank charges, transfer costs, and currency-conversion charges. If payment is late or short, PMG may suspend the relevant service or, having warned the Client, proceed at the Client's risk as to any resulting late-filing consequence.
The Client must give all instructions to PMG clearly, and must clearly flag any change, repetition, or correction as such. PMG is not obliged to chase the Client for missing or unclear information; the Client is responsible for the timely, complete, and verifiable provision of all relevant documents, and PMG may suspend or decline to provide a service, in whole or in part, if the necessary documents are missing, late, or incomplete.
The Client represents and warrants, on a continuing basis throughout the engagement, that neither the Client, nor any beneficial owner, director, or other individual connected with the Client, is a person or entity designated, listed, owned, or controlled by a person designated under any applicable sanctions regime (including those maintained by the European Union, the United Nations, the United Kingdom, or the United States of America), and that the Client's funds and activities do not derive from, and are not connected with, money laundering, terrorist financing, bribery, corruption, tax evasion, or any other financial crime. The Client must notify PMG immediately if this ceases to be true. PMG may decline to act, suspend the provision of services, or terminate the contract immediately and without liability if PMG reasonably believes this representation is or has become inaccurate, or if continuing to act would expose PMG to a breach of applicable sanctions, anti-money-laundering, or anti-bribery law.
4. Liability
Nothing in these Terms excludes or limits PMG's liability for death or personal injury caused by PMG’s negligence, for fraud or fraudulent misrepresentation, or for any other liability caused by PMG that cannot lawfully be excluded or limited under the law of the Republic of Cyprus.
4.1 General Limitation of Liability
Subject to Section 4 above, PMG's liability for loss caused by negligence in the performance of the services is limited to loss that was reasonably foreseeable at the time the relevant contract was entered into. PMG is not liable for indirect loss, loss of profit, or loss of business opportunity, except where such loss arises from PMG's own wilful default or gross negligence.
4.2 Liability for Services Performed by Other Group Companies or Partners
Where a service is in substance provided by another group company (for example Privacy Management Group FZ-LLC in the UAE, or an Irish affiliate) or by an external cooperation partner, that entity carries responsibility for the proper performance of its own service under the law and regulatory framework applicable to it. PMG's role in coordinating such a mandate is limited to exercising reasonable care in selecting the relevant entity and properly handing over the Client's instructions; PMG does not, without an express written undertaking, guarantee the substantive correctness of work performed outside Cyprus.
4.3 General Information Not Advice
General content PMG makes available - for example on its website, in newsletters, or in an introductory discussion - is provided for general information only and does not amount to individual legal, tax, or financial advice on the Client's specific circumstances. A decision the Client takes on the strength of such general information alone is taken at its own risk.
4.4 No Assignment of Claims; No Class Actions
Claims against PMG may not be assigned to a third party without PMG's prior written consent, and may not be brought as part of a class action, group action, or similar collective proceeding; each Client must pursue its own claims individually. This does not affect any right a Client has under mandatory Cyprus or EU law to participate in a collective redress mechanism that cannot lawfully be excluded by agreement.
4.5 Bank Account Applications
At the Client's request, PMG will help prepare and submit documents for opening a bank or payment account with a Cyprus or international institution. The Client alone chooses the institution, and any recommendation PMG makes is non-binding. PMG carries out no creditworthiness check of the institution and gives no guarantee that an account application will succeed or be processed within a given time, as that decision rests solely with the institution concerned. In this regard, PMG accepts no liability for any act, omission, or breach of duty by the financial institution or fintech entity itself - including any decision to freeze, suspend, or close an account after opening - save to the extent that any resulting loss arises from PMG's own negligence, wilful default, or fraud in preparing or submitting the application.
4.6 Responsibility of the Beneficial Owner
As set out in Section 1, the mandate exists between PMG and the beneficial owner, as entrepreneur, together with any company that owner has formed or manages through PMG. The beneficial owner is personally and jointly liable, alongside their company, for outstanding fees and other sums properly due to PMG under the mandate, unless PMG has agreed in writing to release the beneficial owner from this liability.
PMG may decline a mandate, or decline to continue acting, if it has reason to believe the true identity of a beneficial owner is being concealed, consistent with PMG's obligations under Cyprus anti-money-laundering law.
4.7 Aggregate Cap on Liability
Subject to Section 4 above, PMG's total aggregate liability to the Client arising out of or in connection with a given engagement, whether in contract, tort (including negligence), or otherwise, is limited to the total fees paid by the Client to PMG for the relevant service in the twelve (12) months preceding the event giving rise to the claim. This cap does not apply to any liability that cannot lawfully be limited under the law of the Republic of Cyprus.
5. Data Protection and Confidentiality
PMG processes personal data as controller (and, where relevant, processor) in accordance with the EU General Data Protection Regulation (GDPR), the Cyprus Law on the Protection of Natural Persons with Regard to the Processing of Personal Data (Law 125(I)/2018), and any other applicable Cyprus or EU data protection law. The Office of the Commissioner for Personal Data Protection of the Republic of Cyprus is the lead supervisory authority for PMG's processing in Cyprus.
5.1 Purpose and Legal Basis
PMG processes personal data only to perform the contract, communicate with the Client, carry out commissioned work, comply with legal and regulatory obligations (including anti-money-laundering and tax reporting obligations), and process payments, and collects only the data necessary for these purposes.
Where PMG shares personal data with another group company (for example, PMG's UAE or Irish affiliates) for the purposes of a cross-border mandate, and that transfer involves moving data outside the European Economic Area, PMG will ensure an appropriate safeguard is in place - such as the European Commission's Standard Contractual Clauses - before the transfer takes place.
Where PMG works with an external partner or service provider, it will transfer personal data only where this is necessary for the engagement, the recipient offers an adequate level of protection, and the transfer is otherwise lawful.
5.2 Data Subject Rights
Subject to the conditions and exemptions set out in the GDPR and Cyprus law, the Client and any individual whose data PMG processes in connection with the mandate (such as a beneficial owner or director) has the right to request access to, rectification of, or erasure of their personal data, to restrict or object to its processing, to data portability, and to lodge a complaint with the Office of the Commissioner for Personal Data Protection. Where PMG is required by law to retain data for a set period (see Section 5.4), an erasure request will be actioned only once that period has expired, or to the extent erasure is possible without breaching that legal obligation.
5.3 Data Security
PMG applies appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, or disclosure, including encrypted data transmission, access controls and logging, and internal policies on data handling and retention.
5.4 Retention
PMG retains personal data only for as long as necessary to fulfil the purposes described above. Where a statutory retention obligation applies, PMG retains the relevant data for the applicable period even where the Client or data subject requests earlier erasure, as permitted under Article 17(3)(b) GDPR. In particular: under Cyprus anti-money-laundering law, PMG retains Client Due Diligence and transaction records for five (5) years following the Client's last transaction, extendable if requested by a competent authority; under Cyprus tax law, PMG retains books and records relevant to the Client's tax affairs for six (6) years from the end of the relevant tax year, or for such longer period as the Cyprus Tax Commissioner may lawfully require, including without limit of time where fraud is suspected. Where more than one retention obligation applies to the same data, PMG retains it for the longest applicable period. Data is deleted or anonymised once all applicable purposes and retention periods have expired, save where continued storage is necessary to establish, exercise, or defend a legal claim.
5.5 Confidentiality
Both parties agree to keep confidential all information received or made available to them in the course of their cooperation, whether or not expressly marked confidential, including economic, legal, tax, strategic, or personnel-related information. This obligation survives termination of the contract and ends only where the information has become public through no fault of the receiving party, must be disclosed under a statutory or regulatory duty (including to the Cyprus tax authorities, the Registrar of Companies, or PMG's supervisory body), or needs to be disclosed to perform the contract.
6. Fees and Payment Terms
PMG provides its services on the basis of a written agreement, signed offer, or other order confirmation from the Client.
6.1 General Rules
Unless stated otherwise, all quoted fees are net of Cyprus VAT (currently charged at the applicable statutory rate where the service is subject to VAT) and of any government fee, stamp duty, or official levy payable in connection with the service. Fees are quoted and payable in euro (EUR) unless otherwise agreed in writing.
The agreed fee covers only what is set out in the offer or service description. Any extension, change, or additional service requires a separate written agreement and is billed on top, at PMG's applicable hourly rate or an individually agreed lump sum.
Unless otherwise agreed, invoices are payable within fourteen (14) days of the invoice date. Payment is treated as made only once the full amount has been irrevocably credited to the PMG account shown on the invoice. Any bank charge, transfer fee, or currency-conversion cost is for the Client's account, unless otherwise agreed in writing.
6.2 Accounting and Tax Services
Where PMG provides accounting, bookkeeping, annual financial statement preparation, or tax advisory services, these are provided by PMG's internal Cyprus-licensed department. Fees are set case by case, depending on scope, corporate structure, transaction volume, and the Client's industry-specific requirements, and are set out in the relevant offer.
6.3 Late Payment
If the Client fails to pay an invoice by its due date, PMG may charge interest on the overdue amount in accordance with the Cyprus Law on the Combating of Late Payments in Commercial Transactions (transposing EU Directive 2011/7/EU), together with reasonable compensation for recovery costs as permitted under that law, and may suspend further work until all outstanding amounts have been paid in full.
If the default continues, PMG may instruct a debt-collection agency or lawyers to recover the outstanding amount; the reasonable costs of doing so are for the Client's account, to the extent recoverable at law.
6.4 Right of Retention
PMG may withhold documents, certificates, or other contract-related material - including completed financial statements or company documents - until all outstanding amounts have been paid in full, except where a professional or statutory rule applicable to PMG requires earlier release (for example, on a change of auditor or tax adviser under Cyprus professional rules).
6.5 One-Off and Recurring Fees
For certain services - such as registered office, compliance support, or annual company administration - PMG may charge both a one-off set-up cost and a recurring annual fee, communicated in advance and clearly identified in the offer. Ending the relationship does not release the Client from fees already incurred, or agreed, up to the date termination takes effect.
7. Term, Termination, and Renewal
7.1 Term and Renewal
The contract term is set out in the signed offer or agreement. For ongoing services - in particular registered office, accounting, tax compliance, and company administration services - a minimum term of twelve (12) months applies unless otherwise agreed.
Unless terminated in writing by either party at least two (2) months before the end of the then-current term, such a contract renews automatically for a further twelve (12) months.
7.2 Ordinary Termination
Where the specific contract allows ordinary termination, it must be given in writing, with at least two (2) months' notice to the end of the relevant term, unless the contract specifies a different period.
7.3 Extraordinary Termination
Either party may terminate the contract for good cause with immediate effect. Good cause includes, in particular, where:
- the Client remains in payment default despite a written reminder and a reasonable opportunity to remedy;
- the Client repeatedly or materially breaches its duties of cooperation, disclosure, or documentation, including under anti-money-laundering law;
- PMG can no longer lawfully provide the contracted service, whether for regulatory, professional-conduct, or other reasons; or
- there has been a serious breach of duty that has permanently damaged the relationship of trust between the parties.
PMG may also terminate immediately if the Client knowingly provides false information, misuses a PMG address or licence, or uses PMG's services for an unlawful purpose.
7.4 Refunds on Early Termination
Where the contract ends before the agreed services have been fully performed, PMG will refund any fee paid in advance to the extent it relates to services not yet performed and not already committed to a third party on the Client's behalf, less any reasonable administrative cost properly incurred by PMG in winding down the engagement.
7.5 Changing Provider or Adviser
The Client may at any time appoint another service provider, tax adviser, or registered office provider. Where the Client requests such a handover, PMG will support a smooth handover - including transferring statutory books, records, and working files required by Cyprus law to be handed to a successor - and will charge a processing fee to cover the provision of necessary documents, responding to enquiries from the new provider, and exporting data.
This fee is a minimum of EUR 1,550, exclusive of VAT. Where the work involved exceeds that amount, PMG will instead charge on the basis of time actually spent, at PMG's prevailing hourly rate, currently EUR 190 per hour, exclusive of VAT.
PMG may withhold documents until all outstanding amounts have been settled in full, save where a professional or statutory rule requires earlier release.
7.6 Data Retention after Termination
Once the contract ends, PMG will either transfer relevant documents to the Client or a nominated successor, or destroy them in accordance with data protection law, subject in either case to PMG's own statutory retention obligations under Cyprus company, tax, and anti-money-laundering law.
8. Changes to These Terms
PMG may amend or update these Terms at any time, in particular to reflect changes in Cyprus or EU law, or to expand its range of services. PMG will notify the Client of any material change at least thirty (30) calendar days before it takes effect, in writing (including by email), together with the Client's right to object.
If the Client does not object within that period and continues to use PMG's services, the updated Terms apply. If the Client objects in time, the previous Terms continue to apply, and PMG may terminate the relationship on reasonable notice if continuing under the original Terms is no longer reasonable.
9. Governing Law and Jurisdiction
These Terms, and any contract or claim arising between the Client and PMG in connection with services provided under them, are governed by the law of the Republic of Cyprus.
Subject to any mandatory rule of EU or Cyprus law that provides otherwise (including, where applicable, rules on consumer jurisdiction), the courts of the Republic of Cyprus have exclusive jurisdiction over any dispute arising out of or in connection with the contractual relationship.
10. General Provisions
10.1 Severability
If any provision of these Terms is or becomes wholly or partly invalid, unenforceable, or void under Cyprus or EU law, the remaining provisions remain in force, and the invalid provision is treated as replaced by one that comes as close as legally possible to its intended effect.
10.2 Form Requirements
All agreements, amendments, and side arrangements must be made in writing (including by email), unless the law requires a stricter form.
10.3 Assignment and Transfer
The Client may not transfer or assign a right or obligation under the contractual relationship to a third party without PMG's prior written consent. PMG may transfer this contract to an affiliated Cyprus-licensed group company carrying on the same regulated activity, provided this does not prejudice the Client's legitimate interests, and PMG remains responsible for the proper performance of the services until any such transfer takes effect.
10.4 Language
These Terms are drafted in English. Where PMG provides a translation for convenience, the English version prevails in the event of any inconsistency, unless the parties expressly agree otherwise in writing for a specific engagement.
10.5 Tax Notice
The Client is solely responsible for meeting all tax obligations that apply to it, in Cyprus and in any other jurisdiction, regardless of nationality, residence, or place of incorporation. PMG accepts no liability for the tax consequences of any step the Client takes on the basis of general advice, recommendations, or information PMG has provided, except where PMG has expressly agreed in writing to accept responsibility for a specific, defined outcome.
PMG further notes that disclosure obligations arising under an international framework - such as the Common Reporting Standard (CRS), the EU's DAC6 directive, or a comparable regime - remain the Client's own responsibility, unless PMG has been expressly engaged in writing to fulfil them on the Client's behalf.
10.6 Force Majeure
Neither party is liable for any delay or failure to perform an obligation under these Terms to the extent that the delay or failure results from an event beyond its reasonable control, including war, terrorism, civil unrest, natural disaster, epidemic or pandemic, fire, flood, act of government or regulatory authority, strike or industrial action, failure of a third-party financial institution, telecommunications, or utility provider, or failure of the Cyprus Registrar of Companies, tax authority, or other competent authority to act within its usual timeframe (a "Force Majeure Event"). The affected party will notify the other as soon as reasonably practicable and will resume performance as soon as reasonably possible once the Force Majeure Event ends.
Status: [July 2026]
1. Scope
These Terms and Conditions ("Terms") govern all contracts and services between the Client and Privacy Management Group FZ-LLC, registered in the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates ("PMG").
Within the wider Privacy Management Group structure, PMG acts as the central point of contact for international clients, coordinating and managing mandates across company formation, relocation, office services, visa applications, and strategic tax consulting in multiple countries and jurisdictions.
Services relating to the United Arab Emirates are provided directly by PMG. Services in Cyprus, Ireland, and other countries where group companies operate are provided independently by those companies. In other jurisdictions, services are delivered through carefully selected cooperation partners. In every case, PMG remains the Client's central contractual partner and first point of contact, and takes on responsibility for the work of third parties only where this has been expressly agreed in writing.
PMG serves clients worldwide, across jurisdictions, economic areas, and nationalities. These Terms therefore apply regardless of the Client's domicile or nationality, and reflect the international framework and specific regulatory requirements of the relevant target states, including those outside the European Union.
PMG works exclusively with clients who qualify as entrepreneurs under the applicable legal definition. Contracts are not concluded with consumers, and consumer-protection rules - including, for example, restrictions on automatic renewal or unilateral variation clauses - accordingly do not apply.
These Terms also govern all future business between PMG and the Client, unless otherwise expressly agreed; no fresh reference to them is needed for subsequent assignments.
2. Subject Matter and Description of Services
This contract covers PMG's provision of consulting, incorporation, and administrative services relating to national and international corporate structures, relocation, visa matters, and office and postal services.
PMG offers these services both for the UAE and for numerous other jurisdictions. UAE services are delivered directly by PMG. In Cyprus, Ireland, and other countries where group companies operate, services are delivered by the relevant group entity. In all other jurisdictions, PMG may work with qualified external cooperation partners, who carry out the relevant services.
The Client agrees that individual elements of the service may be carried out by affiliated group companies or external cooperation partners, and that no separate consent is required for this, provided PMG remains the Client's contractual partner. PMG is responsible for the work of such third parties only where it has expressly agreed to be so in writing.
The precise scope of services is set out in the relevant individual contract, signed offer, and/or service description. PMG does not guarantee any particular legal, economic, or administrative outcome unless it has expressly confirmed this in writing. In particular, PMG cannot guarantee the granting of visas, permits, or tax certificates, or the opening of bank accounts, as these decisions rest solely with the relevant authorities or institutions.
PMG may engage qualified third parties, employees, or agents to help perform the contract. Where individual tasks are delegated to group companies or cooperation partners, overall coordination responsibility remains with PMG unless otherwise agreed.
3. Client Obligations
The Client agrees to support PMG fully in carrying out the commissioned services, in particular by providing all necessary information, documents, declarations, and authorisations promptly, completely, and accurately.
Proper delivery of the service depends on the Client's active cooperation. Any delay, extra work, or other disadvantage caused by late, incomplete, or incorrect cooperation is the Client's responsibility, and PMG may adjust deadlines or charge additional fees to reflect the extra work involved.
The Client must notify PMG of any change to its business contact details (in particular address, phone number, or email), corporate structure, or beneficial owners without delay, and in any event within seven (7) working days, in writing or by email.
PMG will provide the Client with certain documents from time to time - including contracts, permits, tax assessments, or other declarations - which the Client must review promptly on receipt for accuracy and completeness. Any discrepancy or objection must be raised with PMG in writing within seven (7) working days; if PMG hears nothing within that period, the contents are treated as approved.
Where PMG provides electronic access credentials (for example, to a client portal or project platform), the Client must keep them confidential, protect them from third-party access, and update them regularly. PMG must be notified without delay of any suspected misuse.
Any business address, office service, or mail-forwarding service provided by PMG may be used only for its agreed contractual purpose. Misuse or misleading use - in particular to misrepresent tax residence or economic substance, or to circumvent regulatory obligations - is prohibited and entitles PMG to terminate the contract for cause.
The Client remains responsible for meeting all legal, tax, and regulatory deadlines in every jurisdiction concerned, including in relation to tax returns, licence renewals, and visa extensions. PMG accepts no liability for any omission, fine, default interest, or other disadvantage arising from the Client's lack of cooperation or delayed response.
Where PMG is to make payments to authorities or third parties on the Client's behalf (for example, for visas, licences, or annual fees), the full amount must reach the account PMG specifies at least ten (10) working days before the due date. The Client bears all transaction fees, transfer costs, and currency-conversion charges. If payment is late or short, PMG may suspend the relevant service or carry it out entirely at the Client's own risk.
PMG may set binding deadlines for the submission of accounting or administrative documents. Where these are missed, PMG may postpone the work or charge additional fees, and repeated breaches of the Client's cooperation duties entitle PMG to terminate the contract for cause.
The Client must give all instructions to PMG clearly, and must clearly flag any change, repetition, or correction as such.
PMG is under no obligation to chase the Client for missing or unclear information. Responsibility for the timely, complete, and verifiable provision of all relevant documents rests solely with the Client, and PMG may suspend or decline to provide the service, in whole or in part, if documents are missing, late, or incomplete.
4. Liability
PMG's liability to the Client is governed exclusively by the following provisions and by the statutory law of the United Arab Emirates, save where these Terms provide for a permissible and validly agreed limitation. Any liability that cannot lawfully be limited or excluded - in particular for intent, gross negligence, or injury to life, body, or health - remains unaffected.
4.1 Liability for Services in the United Arab Emirates
PMG's liability is unlimited for loss caused by intentional or grossly negligent conduct, and for injury to life, body, or health.
For ordinary negligent breach of a material contractual obligation, liability is limited to loss that was typically foreseeable at the time of contracting. PMG is not liable for indirect loss, loss of profit, or purely financial loss, except where mandatory law provides otherwise.
These liability provisions apply equally to PMG's legal representatives, employees, agents, and subcontractors.
4.2 Liability for Services Performed by Group Companies
Where PMG arranges for services to be performed, in whole or in part, by an affiliated group company - such as Privacy Management Group Ltd in Cyprus, an Irish affiliate, or another group company operating under its own licence elsewhere - that group entity carries sole legal responsibility for how the service is performed.
PMG remains the Client's contractual partner and central coordination point, but is liable only for exercising reasonable care in selecting the group company and properly handing the matter over to it. Responsibility for the substance and correctness of the service itself sits with the relevant national law and the competent jurisdiction.
PMG accepts no liability for the substantive legal or tax quality of such services unless it has expressly assumed this in writing as its own obligation.
4.3 Liability for Services Performed by Third-Party Providers
Where services are performed, in whole or in part, by an external cooperation partner or third-party provider - for example in jurisdictions where PMG has no operating entity of its own - that provider bears sole legal and practical responsibility for carrying out the service.
PMG's liability in these cases is limited to exercising reasonable care in selecting and instructing the cooperation partner. PMG accepts no further liability - in particular for the actual performance, results, official approvals, or the economic or legal quality of the services - unless it has expressly assumed such responsibility in writing.
The Client acknowledges that PMG remains its contractual partner even where individual services are carried out by external third-party providers outside the UAE, Cyprus, Ireland, or other group regions. PMG is not liable for delay, omission, or breach of duty by such third-party providers unless it has agreed in writing to assume responsibility for them.
4.4 General Limitation of Liability
General content that PMG makes available - for example on its website, in newsletters, or in introductory discussions - is provided for general information only, does not amount to individual legal, tax, or financial advice, and creates no contractual obligation. Any decision the Client takes on the basis of such general information is taken at the Client's own risk, and PMG accepts no liability for it.
As a rule, PMG does not guarantee any specific economic, legal, or administrative outcome unless it has expressly confirmed this in writing - in particular in relation to the granting of visas, licences, or tax certificates, or the opening of bank accounts, all of which remain matters for the relevant authority to decide.
4.5 No Assignment of Claims; No Class Actions
Claims against PMG may not be assigned to a third party without PMG's express written consent.
Claims against PMG may not be brought as part of a class action, group action, or similar collective proceeding; each Client must pursue its own claims individually. PMG accepts no liability for any loss, cost, or legal consequence arising from an impermissible assignment or collective proceeding.
4.6 Bank Account Applications
At the Client's request, PMG will help prepare and submit documents for opening a bank or financial account. The Client alone chooses the financial institution - whether a bank, fintech, or payment service provider - and any recommendation PMG makes in this context is non-binding.
If the Client chooses an institution on the strength of a non-binding recommendation or introduction from PMG, it does so at its own risk. PMG carries out no creditworthiness check or legal assessment of the institution concerned; it is for the Client to satisfy itself, both before applying and periodically afterwards, of that institution's suitability and integrity. PMG accepts no liability for any subsequent change in the institution's creditworthiness, operational difficulties, financial trouble, or regulatory action against it.
PMG likewise gives no guarantee that any account application will succeed or be processed within a given time; that decision rests solely with the institution concerned, whether the delay or refusal stems from the Client (for example, late or incomplete documents) or from the institution's own internal decision-making. PMG is not liable for any resulting loss or delay.
4.7 Responsibility of the Beneficial Owner
The mandate relationship exists between PMG and the beneficial owner, as entrepreneur, together with any company that owner has formed or manages. PMG provides its services exclusively on a business-to-business basis.
PMG may decline a mandate, or decline to work with a particular person or organisation, if it has reason to believe the true identity of the beneficial owner is being deliberately concealed.
The beneficial owner is personally and jointly liable, alongside their company, for all of that company's obligations to PMG - including outstanding fees, additional charges, expenses, and any other contractual or statutory claim arising from the mandate.
A beneficial owner is released from this personal liability only where PMG has agreed to this in writing or a statutory provision expressly requires it; a beneficial owner cannot release themselves from liability unilaterally.
Where payment is overdue or there has been a serious breach of duty, PMG may pursue its claims against the company and against the beneficial owner personally, including, where legally permissible, through the courts.
5. Data Protection and Confidentiality
PMG treats all personal data, business information, and documents shared or made available in the course of a mandate as strictly confidential, and uses them only to perform the agreed services. This applies in particular to information about the Client, its beneficial owners, authorised representatives, and other individuals concerned.
PMG collects, processes, and stores personal data in accordance with applicable data protection law, including UAE Federal Law No. 45 of 2021 on the Protection of Personal Data, the EU General Data Protection Regulation (GDPR), and the relevant laws of any other jurisdiction connected to the mandate.
5.1 Data Processing and Purpose Limitation
PMG processes personal data only to perform the contract, communicate with the Client, carry out commissioned work, meet regulatory obligations, and process payments, and collects only the data needed for these purposes.
PMG may share personal data within the corporate group - for example with Privacy Management Group Ltd in Cyprus or other group companies - where necessary to carry out the commissioned services, without needing separate consent, provided appropriate technical and organisational safeguards are in place and the sharing is otherwise lawful.
Where PMG works with an external partner or service provider outside the UAE or EU, it will transfer personal data only where:
- this is strictly necessary to perform the contract;
- the third-party provider maintains adequate data-protection standards; and
- PMG is legally or contractually entitled to make the transfer.
PMG ensures that everyone it involves, internally or externally, in processing personal data is bound by confidentiality and complies with applicable law.
5.2 Data Security and Access Protection
PMG applies appropriate technical and organisational measures to protect personal data against loss, unauthorised access, manipulation, or disclosure, including encrypted data transmission, password-protected digital access, access controls and logging, and clear internal policies on data handling and storage.
Where the Client is given access credentials for an online portal or secure communication channel, it must store them securely, update them regularly, and protect them against unauthorised use. PMG is not liable for loss arising from the Client's improper handling of such credentials or from security gaps on the Client's side.
5.3 Retention and Deletion
PMG retains personal data only for as long as needed to meet its contractual or legal obligations, applying the retention periods set by the laws of the UAE, Cyprus, Ireland, the EU, and any other relevant jurisdiction.
Once the applicable retention period expires or the purpose of processing has been fulfilled, PMG deletes the data in line with data protection law, or anonymises it where technically possible. Data will not be deleted where continued storage is needed, for example to establish, exercise, or defend a legal claim.
The Client may ask at any time for specific data, or its client account, to be deleted, provided no statutory retention obligation or legitimate interest of PMG stands in the way.
5.4 Confidentiality
Both parties agree to keep confidential all information received or made available to them in the course of their cooperation, whether or not it is expressly marked confidential, including in particular economic, legal, tax, strategic, or personnel-related information.
This obligation survives termination of the contract and ends only where the information:
- has demonstrably become public;
- must be disclosed under a statutory or regulatory duty; or
- needs to be disclosed to perform the contract.
In handling a mandate - particularly a cross-border one - PMG may share information with qualified entities within the corporate group where this serves the purpose of the contract and complies with applicable data protection requirements.
6. Fees and Payment Terms
PMG provides its services on the basis of a written agreement, signed offer, or other form of order confirmation from the Client. Unless otherwise expressly agreed, the following applies.
6.1 General Rules
Unless stated otherwise, all quoted prices are net figures, exclusive of any applicable tax, levy, or official fee under UAE law or the law of the relevant target country.
PMG sets the billing currency for each contractual relationship individually; depending on the jurisdiction and the entity performing the work, this may be euros (EUR), US dollars (USD), or UAE dirhams (AED). The currency stated in the offer or contract is binding.
The agreed fee covers only what is set out in the offer or service description. Any extension, change, or additional service requires a separate written agreement and is billed on top, at the applicable hourly rate or an individually agreed lump sum.
Unless otherwise agreed, fees are payable in full immediately on invoicing, without deduction, and payment is treated as made only once the full amount has been irrevocably credited to the PMG account shown on the invoice.
Any bank charge, transfer fee, or currency-conversion cost is for the Client's account, unless otherwise agreed in writing.
6.2 Accounting and Tax Services by Jurisdiction
PMG and its group companies provide accounting and/or tax advisory services only in selected countries, and only where this is expressly stated in the relevant offer:
- Cyprus - Privacy Management Group Ltd is registered there as a licensed tax consultancy and provides accounting, bookkeeping, and annual financial statements through its own departments. Fees are set case by case, depending on scope, corporate structure, and the Client's industry-specific requirements.
- Ireland - Accounting and tax services are provided by carefully selected local partners, coordinated by PMG, which remains the Client's contractual partner. The fee covers both PMG's coordination and the partner's services, and is set out transparently in the offer.
- United Arab Emirates - PMG works with recognised tax consultants and auditors, who provide the services on preferential terms that PMG has negotiated for its clients. PMG remains contractually responsible and the Client's central point of contact, and the fee structure is set out clearly in the offer.
- Other countries - On request, PMG may put the Client in touch with external qualified providers. In these cases PMG takes on no service obligation and no liability for the tax or accounting content provided, unless expressly agreed in writing.
6.3 Late Payment and Reminder Fees
If the Client falls into payment default, PMG may charge statutory default interest and suspend further work until all outstanding amounts have been paid in full.
PMG may charge a flat fee for each reminder, and, if the default continues, may instruct an external debt-collection agency or lawyers to recover the outstanding amount; the resulting costs are for the Client's account, to the extent legally permissible.
6.4 Right of Retention
PMG may withhold documents, certificates, or other contract-related material - including completed annual financial statements, company documents, or regulatory filings - until all outstanding amounts have been paid in full.
On termination, PMG may charge a reasonable processing fee for providing or transferring the relevant documents to a third party (for example, a new tax adviser or successor firm), unless this is already covered by the existing contract.
6.5 One-Off and Recurring Fees
For certain services - such as office services, compliance support, annual fees, or administrative support - PMG may charge both a one-off set-up cost and a recurring fee, communicated in advance and clearly identified in the offer.
Ending the contractual relationship does not release the Client from paying fees already incurred, or agreed, up to the date termination takes effect. Refunds are available only on the terms set out in Section 7 ("Term, Termination, and Renewal").
7. Term, Termination, and Renewal
7.1 Term and Automatic Renewal
The contract term is set out in the signed offer or agreement and, unless stated otherwise, begins on the date the contract is concluded and ends once the agreed services have been fully performed.
For ongoing services - in particular office services, tax support, accounting, and compliance services - a minimum term of twelve (12) months applies, unless agreed otherwise in a particular case.
If such a contract is not terminated in writing at least three (3) months before the end of its current term, it renews automatically for a further twelve (12) months. This applies regardless of the Client's nationality or place of residence, consistent with the business-to-business framework in the UAE, the EU, and other jurisdictions where PMG operates.
PMG may, but is not obliged to, remind the Client before the term ends that the contract is due to expire and may be terminated.
7.2 Ordinary Termination
Ordinary termination is available only where the specific contract expressly provides for it; otherwise the contract can only end through full performance or extraordinary termination.
Where ordinary termination is available, it must be given with three (3) months' notice to the end of the relevant term, in writing or by email, unless the contract requires a stricter form.
7.3 Extraordinary Termination
Either party may terminate the contract for good cause with immediate effect. Good cause includes, in particular, where:
- the Client remains in payment default despite a reminder;
- the Client repeatedly or materially breaches its duties of cooperation, disclosure, or documentation;
- PMG can no longer provide the contracted services for legal, regulatory, or economic reasons, regardless of jurisdiction; or
- serious misconduct has permanently damaged the parties' relationship of trust.
PMG may also terminate the contract with immediate effect if the Client knowingly provides false information, misuses a licence or address, or otherwise misuses the services, regardless of the Client's place of residence or where the services are provided.
7.4 Refunds on Early Termination
However the contract ends, the Client is not entitled to a refund of fees already paid where the agreed services have already been wholly or partly performed, or PMG has already entered into binding commitments to third parties in connection with the assignment.
A refund is available only where PMG has demonstrably and culpably (intentionally or through gross negligence) breached its contractual obligations, such that the remaining services can no longer be provided. In that case, the refund is limited to the proportionate value of the services not provided, and the Client bears the burden of proving this.
7.5 Changing Provider or Adviser
The Client may switch to another service provider, tax adviser, or office provider, regardless of that firm's nationality or location. On request, PMG will support the transition for a reasonable processing fee of:
- at least EUR 1,550.00 net, flat; plus
- EUR 190.00 net per hour for any additional work involved.
PMG may withhold documents until all outstanding amounts have been settled in full. Data will be provided in a standard format; there is no entitlement to a bespoke format, file structure, or export solution.
7.6 Data Retention and Transfer after Termination
Once the contract ends, PMG may either transfer all documents to the Client, or to a successor the Client nominates, or - where legally permissible - destroy them in accordance with data protection law.
This is without prejudice to statutory retention obligations in the UAE, Cyprus, Ireland, the EU, and any other jurisdiction concerned, which continue to apply, particularly in cross-border matters.
8. Changes to These Terms
PMG may amend or update these Terms at any time, in particular to reflect legal, technical, regulatory, or economic developments, or to expand its range of services.
PMG will notify the Client of any material change at least thirty (30) calendar days before it takes effect, in writing (for example, by email), setting out the Client's right to object and the consequences of not doing so.
If the Client does not object within that period and continues to use PMG's services, the updated Terms are treated as accepted; PMG will state this expressly in its notice.
If the Client objects in time, the previous terms continue to apply for the time being. PMG may still terminate the relationship on reasonable notice if continuing under the original terms is no longer reasonable for legal, economic, or operational reasons.
PMG will only apply a change retroactively, or without the usual notice period, where mandatory law or an official order requires this - in particular where a new legal requirement takes immediate effect in the UAE, the EU, or another jurisdiction where PMG operates or its clients are resident.
9. Governing Law and Jurisdiction
These Terms, and all contracts and claims arising between the Client and PMG, are governed exclusively by the substantive law of the United Arab Emirates. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
This is without prejudice to mandatory provisions of another country's law that apply despite this choice of law under the UAE's own conflict-of-laws rules - in particular mandatory consumer-protection, tax, or regulatory rules in a country where the Client is domiciled or where services are provided.
Subject to what is legally permissible, the courts of Ras Al Khaimah, United Arab Emirates, have exclusive jurisdiction over any dispute arising out of or in connection with the contractual relationship.
PMG may nonetheless bring a claim before the courts of the Client's general place of jurisdiction, or before any other competent court, in particular where this offers more effective enforcement.
This jurisdiction clause applies regardless of the Client's nationality, place of incorporation, or where services are provided, and covers all business relationships, including those conducted outside the UAE or the EU.
10. General Provisions
10.1 Severability
If any provision of these Terms is or becomes wholly or partly invalid, unenforceable, or void, the remaining provisions remain in force. The invalid or unenforceable provision will be treated as replaced by one that comes as close as legally possible to its intended economic effect.
10.2 Form Requirements
All agreements, amendments, and side arrangements must be made in writing (including by email), unless the law requires a stricter form. Any waiver of this requirement must itself be made in writing.
10.3 Assignment and Transfer
The Client may not transfer or assign any right or obligation under the contractual relationship to a third party without PMG's prior written consent.
PMG may transfer this contract, and all related rights and obligations, to an affiliated group company, provided this does not prejudice the Client's legitimate interests. PMG remains responsible for the proper performance of the services in every case.
10.4 Language and Interpretation
These Terms were originally drafted in German. Any translation PMG provides, of these Terms or of related contractual documents, is for convenience only; the German original governs their interpretation and legal effect.
10.5 Tax Notice
PMG notes that the Client's income, assets, or activities may be taxable in their state of residence. The Client is solely responsible for meeting all tax obligations in every jurisdiction concerned, regardless of nationality, residence, or place of incorporation.
PMG accepts no liability or warranty for the tax consequences of any step the Client takes on the basis of advice, recommendations, or general information PMG has provided, and will be liable only where it has expressly agreed this in writing.
PMG further notes that any disclosure obligation arising under an international framework - such as the Common Reporting Standard (CRS), the EU's DAC6 directive, US FATCA, or a comparable regime - remains exclusively the Client's responsibility, unless PMG has been expressly engaged to fulfil it.
Status: July 2026
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